Shipping policy

Order Processing

• Orders are typically processed within 1–3 business days after payment is confirmed.

• We do not ship on weekends or public holidays.

Shipping Restrictions

• Since Zouza and our pâtisserie items are perishable, shipping is currently limited to regions where we can ensure product freshness and quality upon delivery.

• We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Methods & Delivery Times

• We use reliable courier services with standard or express delivery options (depending on your location).

• Delivery timeframes vary by destination but generally take 2–7 business days after dispatch.

• Weather conditions, holidays, and courier delays may affect delivery times.

Shipping Fees

• Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information.

Responsibility After Dispatch

• We carefully package all products to preserve freshness during transit.

• Once the order is handed to the courier, we are not responsible for delays, damages, or spoilage caused by shipping carriers.

Damaged or Incorrect Orders

• Please inspect your order immediately upon delivery.

• If your order is incorrect, defective, or damaged, contact us at raakeshdatascience@gmail.com within 24 hours of delivery with your order number and photos of the issue. We will review and arrange a replacement or store credit if applicable.